Cancellation the Order
If you change your mind and you want to cancel Your Order than call us before Confirmation call.
Damaged or Defective Product
Please inspect your order upon delivery. And try to make a short video for evidence. In case, you receive a damaged product, please bring it to the notice of the delivery personnel, Service Associate and inform Hafeez Paints Pvt Ltd. Support Team. please write to us at info.ahhomes@gmail.com. Damage or defect will be assessed immediately and a solution may be offered. If in the opinion of Hafeez Paints Pvt Ltd. the product is defective, the product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of Hafeez Paints Pvt Ltd. to address the issue. However, if in the opinion of Hafeez Paints Pvt Ltd. there is no defect in the product, Hafeez Paints Pvt Ltd. shall return the same product back to you and no further action will be taken. Hafeez Paints Pvt Ltd. shall have the sole right to determine whether a product is defective or not.
Return and Refund Policy
At Hafeez Paints Pvt Ltd., we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help you.
Return
- You have 1-2 days from the date you receive your item to request a return.
- The item must be unused, unwashed, and in the same condition that you received it.
- It must be in the original packaging.
- You must provide a receipt or proof of purchase.
Procedure to Return
- Contact our customer support team at info.ahhomes@gmail.com or call us at +92306-8675888.
- Provide your order number, receipt, and details/photos of the item you wish to return.
- Once your return is approved, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Shipping Costs
- Defective or Damaged Items: We will cover the cost of return shipping.
- Change of Mind / Standard Returns: You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 4 to 5 Working Days.
- Please note that your bank or credit card company may take additional time to process and post the refund.
Exchanges
- You have 1-2 Days for Exchange the Product.
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.